Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results
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- Type：Epub+TxT+PDF+Mobi
- Create Date：2021-07-02 06:54:09
- Update Date：2025-09-07
- Status：finish
- Author：Judith E. Glaser
- ISBN：1629561436
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Summary
The key to success in life and business is to become a master at Conversational Intelligence。 It’s not about how smart you are， but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust， partnership， and mutual success。 Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe， and brings the science down to earth so people can understand and apply it in their everyday lives。 Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower， more primitive brain; and what activates higher-level intelligences such as trust， integrity， empathy， and good judgment。 Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools， examples， conversational rituals， and practices for all levels of an organization。
Reviews
Karan Rai
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Conversational IntelligenceBy Judith E。 GlaserEvoking human’s best possible artillery to change the world- Conversations。Judith E。 Glaser emphatically conveys her belief in Conversations through a quote in the book ‘To get to the next level of greatnessdepends on the quality of the culture， which depends on thequality of relationships， which depends on the quality ofconversations。 Everything happens through conversations。’The author defines conversational intelligence as “the intelligence hardwi Conversational IntelligenceBy Judith E。 GlaserEvoking human’s best possible artillery to change the world- Conversations。Judith E。 Glaser emphatically conveys her belief in Conversations through a quote in the book ‘To get to the next level of greatnessdepends on the quality of the culture， which depends on thequality of relationships， which depends on the quality ofconversations。 Everything happens through conversations。’The author defines conversational intelligence as “the intelligence hardwired into every human being to enable us to navigate successfully with others。 Through language and conversations， we learn to build trust， bond， grow， and build partnerships with each other to create and transform our societies。 There is no powerful skill hardwired into every human being than the wisdom of conversations。 “The book is divided into three parts where the author tells us about the conversational intelligence and ways to enhance and embrace it within ourselves。 Judith emphasizes the fact that indulging in a conversation with someone embarks you on a journey of companionship with that particular person and how the journey will turn out to be is completely dependent on you。 Conversations can instill a sense of fear or trust depending on the quality of the conversational intelligence （C-IQ， is what she likes to call it） that you have。 Fortunately， developing a better C-IQ is a skill that can be developed by following a certain set of instructions and mindfulness。 She pens down many instances where she helped many CXOs of world-renowned companies knocked down collaborative differences among their team members。 She lays down certain set of exercises backed by neurological researches to boost the conversational intelligence of the group resulting in a better cohesive work environment。 Concepts like STAR skills， Conversational Dashboard， The Heart Brain， ARC of Engagement， Ladder of Conclusion verbosely describes how a particular set of conversation targets a certain part of the brain which initiates a behavioral pattern。 The author stresses upon the need to have a ‘dynamic， interactive and inclusive’ conversation to build trust， to engage the prefrontal cortex of the mind which acts as an Executive Brain。The book takes you on a psychological journey where you get to know the hindrance in delivering conversations and achieving trust。 It will make you come face to face with blind spots in your brain， hindering the benefits of conversations。Judith E。 Glaser is a best-selling author， Chairman of The Creating WE Institute and CEO of Benchmark Communications。 。。。more
Patti Pilkington Reed
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Life changing！ Conversational Intelligence®️ is a body of work that helps us understand what conversations open up the brain for trust and what conversations close down the brain for distrust。 If you are curious about the world of neuroscience and what is happening chemically inside of your brain during conversation then this is a must read。 Kinda heady but worth it。 Take it in small bites！
Meena Sivan
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My friend is raving about this book
Calvin ewashkiw
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Audio 7。To much on corporate workers。 Some okay points。 Audio was dry。 And she read the graphs outs terrible。
Jon
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She talks a lot about what she plans on talking about on this book。Basically just be kind， inviting， ask good questions， and facilitate safe space and your team will be good to go
SUBRAMANIAN MURALIDHARAN
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Author is able to link the chemical / emotional link between brain centers and communication effects。 How reptilian brain takes over the executive brain under fear / threat conditions。 How to identify / avoid such situations to have a Level 3 conversations。 Highly recommended。
Fran Sepler
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Interesting discussion focused on the neuroscience of difficult conversations。
Steff
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Terrible。 A disappointment in terms of both writing and content。 I won't include all of my problems with this book because I don't feel like spending any more time on this book， just know that there are more problems with it。My biggest gripe is the amount of trust Glaser expects you to have in her knowledge of neuroscience （which is not what her degrees are in as far as I can tell）。 She rarely cites her sources and explains things using technical terms without defining them。 From what I can tell Terrible。 A disappointment in terms of both writing and content。 I won't include all of my problems with this book because I don't feel like spending any more time on this book， just know that there are more problems with it。My biggest gripe is the amount of trust Glaser expects you to have in her knowledge of neuroscience （which is not what her degrees are in as far as I can tell）。 She rarely cites her sources and explains things using technical terms without defining them。 From what I can tell， some of the neuroscience models she is using are outdated， like the concept of a 'lizard-brain'。 Some of her definitions are circular and she makes up new terms and acronyms almost constantly。 It's very confusing。The basic gist of her theory is that you should show others empathy and use open-ended questions， and that people will open up to you if you treat them like their opinions matter。 Which is fine， but you don't need a $26 book to tell you that， do you？She also devotes a few pages to a technique called priming。 According to the Wikipedia article， priming is a phenomenon whereby exposure to one stimulus influences a response to a subsequent stimulus， without conscious guidance or intention。 An example of this technique would be that trick where you get someone to repeatedly say things that rhyme with 'toast' and then ask them what you put in a toaster。 She advocates using this technique to influence people into feeling 'warm' towards you。 Anyway， she spends a few pages talking about it， and then her statement on the ethics of using it is basically， 'Don't misuse this :）'。 Obviously， that's a slight exaggeration， but it's like one sentence of ethics for a technique that can be used in a manipulative manner。 Even though she clearly thinks her target audience lacks empathy。This book really rubbed me the wrong way， and I would not recommend it。 。。。more
Arjun warrier
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The book explores the realm of conversations we have on a daily basis and how this medium can be leveraged by both individuals and teams to achieve their goals。 The crux of the content has been covered in the first few chapters ， after which it's more of a repeat， re state and and re-enforce sort of model which takes place。 The author's personal experience and the anecdote of her father's journey overcoming stuttering is inspirational。 Dr Judith has articulated the world of conversations using s The book explores the realm of conversations we have on a daily basis and how this medium can be leveraged by both individuals and teams to achieve their goals。 The crux of the content has been covered in the first few chapters ， after which it's more of a repeat， re state and and re-enforce sort of model which takes place。 The author's personal experience and the anecdote of her father's journey overcoming stuttering is inspirational。 Dr Judith has articulated the world of conversations using simple techniques and I'm positive that the CIQ course delivered by Creating WE institute would be an eye opener。 Overall a simple read which could have additional content /examples/scenarios related to the domain。 。。。more
Tom Weissmuller
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When you set aside the author’s self aggrandizing， you can focus better on her sound reasoning。 She has a lot to offer。 I recommend better editing。
Stephen
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READ NOV 2020This was an interesting read。 Felt like it was more geared to trust than communication。 The Conversational Dashboard was interesting， although， not sure positioning Level III as the "ideal" style is always best。Lots of nuggets that can help leaders interested in building better rapport， engagement， and interaction with others。 READ NOV 2020This was an interesting read。 Felt like it was more geared to trust than communication。 The Conversational Dashboard was interesting， although， not sure positioning Level III as the "ideal" style is always best。Lots of nuggets that can help leaders interested in building better rapport， engagement， and interaction with others。 。。。more
Vikrama Dhiman
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ExcellentI loved this book。Having read a couple of books on conversations， I was skeptical if this one would have something new。 While this is a book about conversations， it is not about just talking - it is also about team， growth mindset， self expectation setting and working with people。 I highly recommend this for all professionals。
Patti Sanders
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This book is very repetitive。 Early in the book are some useful points， but by the end I wanted to fast forward through the similar stories that are presented over and over。
César Alejandro Hernández Delgadillo
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Great book about conversations and its importance。 The best part is that everything she says is supported by scientific data。
Helfren Filex
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Good leaders know how to use vulnerability to cement trust。 Leader that appears too strong makes other mistrust and unable to accept the leader position in organization。 The CIQ appears to deliver the new way to conduct the art of conversation
Gyan Tamang
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Good
Thibault Martin-Lagardette
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This was quite a difficult read。 The content is mostly good， although not always。But ugh， the way it is presented is over-the-top， repetitive， and of very low value。 There are a lot of useless graphs， and a lot of paragraphs/sections bring little to no value to the conversation。It is still a 3/5 rather than a 2/5 because when the content is interesting， it really is。But this book could have been about 60% shorter with the same — if not better — value。It feels like the author is dragging， spreadi This was quite a difficult read。 The content is mostly good， although not always。But ugh， the way it is presented is over-the-top， repetitive， and of very low value。 There are a lot of useless graphs， and a lot of paragraphs/sections bring little to no value to the conversation。It is still a 3/5 rather than a 2/5 because when the content is interesting， it really is。But this book could have been about 60% shorter with the same — if not better — value。It feels like the author is dragging， spreading， and repeating the knowledge to make the book bigger than it needs to be。I took forever to finish the book given how little enticing it is to read。 。。。more
Matthew
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It was okay。 Could have been compressed into some sort of executive summary。
Filothea
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Best book on social intelligence I’ve ever read。 I will make it compulsory for everyone who will work in my business my my side to read it。 Will definitely re-read it myself。 G R E A T BOOK
Toni
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Selected this book as a women’s leadership group book club selection。 Easy， quick read that is not redundant like some other professional books。 Great mix of theory and applications。 Some of the stories of all the big major companies she works for is too much but the content is good in the stories it just comes off a little “braggy” at times。
David Niose
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I picked this up because it was listed as "recommended reading" by Stephanie Chung， president of Jetsuite， Inc。， in a business publication。 It looked interesting， and she plugged it as an invaluable book that she re-reads on a regular basis。 I figured I'd check it out。 The insights in the book might be applicable to any area of human interaction， but it is geared primarily to a business/corporate environment。 While it definitely contains some useful information， I found the book to be not nearly I picked this up because it was listed as "recommended reading" by Stephanie Chung， president of Jetsuite， Inc。， in a business publication。 It looked interesting， and she plugged it as an invaluable book that she re-reads on a regular basis。 I figured I'd check it out。 The insights in the book might be applicable to any area of human interaction， but it is geared primarily to a business/corporate environment。 While it definitely contains some useful information， I found the book to be not nearly as praise-worthy as Chung suggested。 The author emphasizes the need to communicate on what she calls "Level III，" a level of mutual trust， openness， and sharing。 She points out that when we operate from a position of fear and distrust we utilize the reptilian part of our brain， whereas higher （Level III） communication utilizes the executive functioning of the brain's prefrontal cortex。 She offers some tips on how to achieve Level III communication， mostly in a corporate setting， and she offers other little nuggets of useful information， such as the fact that most people with whom we interact will remember not what we say substantively but only how we make them feel。 This is all well and good， but the truly useful information in the book is relatively sparse。 It is very repetitive， and I found it to be not particularly well written。 Ironically for a book about good communication， it really doesn't package its thesis in an effective way。 It is somewhat scattered， and too often presents ideas with useless， mind-boggling acronyms （i。e。 "T。R。U。S。T。" and "R。E。A。L。I。T。Y。"） that most readers will never actually remember。 I get the sense that the author （who is now deceased） would have made a great consultant to run a workshop in a corporate environment， but in my view the book has too many faults to make it worthy of the praise that caused me to pick it up。 。。。more
Emily Horvath
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This self promotion book was exhausting。 This was an assigned read for my doctorate program and having an strong interest in communication I was excited to learn more and was left disappointed。 The majority of the book is Glaser repeating self named phenomena on repeat。 The reader keeps waiting for specific tips on how to achieve CI but instead she keeps telling stories about how she changed companies trajectory。 I would never have finished it if it hadn't been assigned reading。 If anything this This self promotion book was exhausting。 This was an assigned read for my doctorate program and having an strong interest in communication I was excited to learn more and was left disappointed。 The majority of the book is Glaser repeating self named phenomena on repeat。 The reader keeps waiting for specific tips on how to achieve CI but instead she keeps telling stories about how she changed companies trajectory。 I would never have finished it if it hadn't been assigned reading。 If anything this information could have been a paper to share her experience， not a book。 。。。more
Kyren
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This book is for anyone who seeks to better understand the way conversation and human interactions are mediated by neurobiology。 If you ever feel like you can't or don't understand why someone just "seems" trustworthy or untrustworthy， or why the intent behind our words doesn't always align with our words' impact on others （and what we can do to better align the two！）， this book is an excellent start。 （Note: this review is only a Level 1 or 2 'conversation'。 I'd be happy to engage in a Level 3 c This book is for anyone who seeks to better understand the way conversation and human interactions are mediated by neurobiology。 If you ever feel like you can't or don't understand why someone just "seems" trustworthy or untrustworthy， or why the intent behind our words doesn't always align with our words' impact on others （and what we can do to better align the two！）， this book is an excellent start。 （Note: this review is only a Level 1 or 2 'conversation'。 I'd be happy to engage in a Level 3 conversation with anyone about the limits and uses of the material in this book。 I'm eager to learn more）。 。。。more
Ingrid C
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Very interesting， I don't normally get hung up on psychology books but Judith did an amazing job explaining how our brain respond to different types of conversations and in general I felt that I learned a lot。 Very interesting， I don't normally get hung up on psychology books but Judith did an amazing job explaining how our brain respond to different types of conversations and in general I felt that I learned a lot。 。。。more
María
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Very good book on techniques to improve conversations。
Sergey Mohov
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If you’re into energy crystals and scientology， you might like this book。
Mike
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Conversational Intelligence is an interesting book on how conversation impacts connection and various aspects of life。 The book offers a range of practical tools and fascinating ways of viewing the action of conversation。 The author uses science along with practicality to present a case for conversational intelligence and it's importance to life， business， and relationships。 The content in this book was good but the author's egocentric view of herself is distracting。 The epilogue is completely p Conversational Intelligence is an interesting book on how conversation impacts connection and various aspects of life。 The book offers a range of practical tools and fascinating ways of viewing the action of conversation。 The author uses science along with practicality to present a case for conversational intelligence and it's importance to life， business， and relationships。 The content in this book was good but the author's egocentric view of herself is distracting。 The epilogue is completely pointless and offers nothing to the reader other than "look how awesome I am"， and each chapter starts off with a quote， one of which is her own。 Overall， this book is worth reading， but I had a difficult time taking the author seriously。 。。。more
Lindsay L
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The science portions of this book that deal with how the brain works were interesting and insightful， but WOW - the rest was repetitive， boring and trite。 With about 12 examples of how some CEO fixed everything using Glazer’s methods and not once dealing with important things like how this might be used in an email。 Bored to tears。
Elizabeth
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As seen in CFSAN Resilient Leadership Training。
Bob
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